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18 Email Tactics

#1: Assign Tasks in an Email Using the “3Ws”

Every action should have a clear

Who, What and When.

#2: Write the Perfect Subject Line

Summarize your email, use prefix

modifiers, and don’t change the subject

line unless the subject changes.

#3: TL;DR - Write Emails That

are Five Sentences or Less

Know what you really want first, and then

get to that point at the top of your email.

#4: Break Long Emails into Two Parts

Label the two parts “Quick

Summary” and “Details”.

#5: Make Your Emails Scannable

Use bullet points, subheadings, white

space, highlights and bold text.

#6: Show Instead of Tell by

Attaching Screenshots

Use them to give someone instructions

or to highlight slides in a deck.

#7: Spell Out Time Zones,

Dates, and Acronyms

Be very specific and don’t make any assumptions.

#8: Use “If...then...” Statements

For increasing accountability, setting

expectations, and giving clarity on next steps.

#9: Present Options Instead of

Asking Open-Ended Questions

State “Do you think we should do A, B or C?”

instead of “What do you think about this?”

#10: Re-Read Your Email Once

for a Content Check

Review it for incorrect responses,

misquoted dates, or wrong facts.

#11: Save Drafts of Repetitive Emails

Use email templates for your weekly and

monthly updates to improve communication.

#12: Write It Now, Send It Later

Using Delay Delivery

Send emails when they’re most likely to be read.

#13: Don’t Reply All (Unless

You Absolutely Have To)

Don’t use reply all when only the original

sender needs to read your message.

#14: Reply to Questions Inline

List questions on separate lines

and use different color fonts.

#15: Reply Immediately to

Time-Sensitive Emails

Make your acknowledgements meaningful

instead of just saying “Ok”

#16: Read the Latest Email on a

Thread Before Responding

Sort by subject line or use conversation threading.

#17: Write the Perfect Out-of-

Office (OOO) Auto Reply

Include everything your recipient

needs to know while you’re away.

#18: Share the Rules of Email Ahead of Time

Set up a short meeting with your team

to agree on email best practices.

18 Email Tactics That Help You

Write Better Emails

and

Improve

Communication

with Your Team

Get the book here:

http://www.thecouchmanager.com/dontreplyall